Find a quick check below, or tell us what happened.
For your safety, never send passwords, sign-in codes, payment card details or access tokens. We only need information relevant to your issue.
Play as a guest or save progress with Play Games in Settings. Keep your current account while a save is being retried. Do not uninstall or clear data to troubleshoot a guest account. If recovery fails, tell support your player ID or request reference, if available.
Ask about account & progress →A pending Google Play payment is not a completed Coin grant. Completed purchases are credited after server verification. Let the game reconnect and check your balance. If Coins are still missing, send the product, purchase time and Google Play order reference privately to support. Do not pay again to fix the first purchase.
Ask about purchases & coins →Daily rewards use UTC, not your phone’s local midnight. Rewarded ads are optional and offered only when ready and eligible. Ad completion needs signed server confirmation before Coins are credited. No available ad is not a lost purchase.
Ask about ads & daily rewards →Use the six-digit code from the host’s Android game. A closed room needs a new invitation; a full room has no free seat. The host starts after at least two players are ready. For connection errors, check internet access and retry; do not keep entering different codes.
Ask about multiplayer rooms →Allow microphone access in Android Settings → Apps → Mimic Voice → Permissions. If access was permanently denied, change it there and return to the game. Try headphones, lower speaker volume and close other apps using the microphone. Discord and Bluetooth behavior can vary by device.
Ask about microphone & audio →Use the in-game catalog to check availability, ownership and download progress. Keep sufficient device storage and a stable connection. A local download and cloud ownership are different: removing downloaded files does not remove a purchased entitlement. Send the pack name and app version if a download keeps failing.
Ask about sound packs →Send your Android version, device model, app version, approximate time and short steps to reproduce. A screenshot of the message helps. For a timeout, wait briefly and try again with a working connection. Never send access tokens or raw system logs containing credentials.
Ask about bugs & technical issues →You can request access, correction or deletion by email, even after uninstalling. Support verifies account ownership before processing. Read the deletion page for the minimum information to include and the limited records that may need to be retained.
Account deletion instructions →